Frequently Asked Questions

Find answers to common questions about Augusta Water, accounts and billing, and service interruptions.

Is Augusta Water a department of Augusta County?

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No, Augusta Water is a separate authority created in 1966 by Augusta County under the Virginia Water and Waste Authorities Act. For any questions about Augusta County government, please visit their website at www.co.augusta.va.us.

Does Augusta Water receive tax money from Augusta County?

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No, Augusta Water does not receive any tax dollars from Augusta County Government. Augusta Water is solely funded by User Rates and Fees.

How do I report a missing, broken, or loose manhole cover or meter lid?

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To report an issue with a manhole or meter lid, including tampering, please contact our Customer Service Department, available 24/7.

How do I report an outage in my area?

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To report an outage, please contact our Customer Service Department, available 24/7.

How do I get my water turned on if I’m a new customer?

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To start new service or transfer an existing service, please contact our Customer Service Department during our regular business hours. Information required to open an account can be found on How to Start Service.

How can I pay my bill?

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We are proud to offer multiple payment options for paying your bill. Visit Pay My Bill to find out more.

What do I do if I did not receive a bill?

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Augusta Water bills are mailed out on a bimonthly basis. If you have not received your most recent bill in the mail, please contact our Customer Service Department. They will gladly provide a billing statement and verify your address information.

How can I reduce my water bill?

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Review your water bill regularly so you are familiar with how much water your household uses throughout the year.
If you haven’t already, set up an account with EyeOnWater to view your water consumption using the website and mobile app.
Visit our Education page for tips on water conservation, how to check for leaks, and other suggestions you can apply to your household.

If I had a leak on my side of the meter, can I get my bill adjusted?

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If you have repaired a leak on your side of the meter, please contact our Customer Service Department to determine if you qualify for a leak adjustment.

Where can I get information about Augusta Water’s water quality?

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Our Water Quality Reports provide current water quality information for each water system managed by Augusta Water. Please contact us to view any Water Quality Reports from previous years.

How should I report a leak or running water in the street?

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To report a leak, please contact our Customer Service Department, available 24/7.

How do I locate water and/or sewer lines prior to performing work?

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Please call Virginia 811 or submit a ticket through their online system at least 72 hours before digging.

How do I disconnect or transfer my service?

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To disconnect or stop your service, please contact our Customer Service Department during our regular business hours with the account holder name, physical address, turn off date, and a forwarding address for the final bill.
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To transfer service to a different address, please contact our Customer Service Department during our regular business hours with the account information and the new address. Information required to transfer service can be found on How to Start Service.

How much time do I have to pay my bill after I receive it?

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Payment of bills is due thirty (30) calendar days after the billing date. If the due date falls on a weekend or a holiday, the due date will be the next Augusta Water business day. Payments are due in the office of Augusta Water by the close of business on the due date.

If payment is not received, the account will be considered delinquent. Requests for extensions are subject to approval by the Customer Service Supervisor on a case-by-case basis.

My water is off and I’m not sure why. What do I do?

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Verify your billing information is up to date and your bill has been paid. For assistance with billing questions, please contact our Customer Service Department during our regular business hours.

To report an outage, please contact our 24-hour emergency call service at (540)-245-5681.

How do I detect a leak?

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If your water bill has a noticeable increase in consumption you cannot account for, you should do the following:

Review your usage on EyeOnWater.
Check your premises for leaks. Remember, customers are responsible for all water passing through the water meter, so repairing leaks on your property and your side of the meter will save you money.
Check all faucets, showers, outdoor spigots, and irrigation heads for possible leaks.
If you are unable to locate the cause of increased water usage, call a plumber to visit your property and assist in identifying potential causes.

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