Hours of Operation
Monday through Friday, excluding holidays
Administration and Engineering - 8:00 AM until 5:00 PM ET
Customer Service - 8:00 AM until 4:00 PM ET
We are located at
Augusta Water
18 Government Center Lane, Suite 1115
Verona, VA 24482-2639
Our Mailing & Shipping Address
Augusta Water
PO Box 859
18 Government Center Lane, Suite 1115
Verona, VA 24482-0859
Holidays
2025 Holiday Schedule
Thursday, November 27, 2025
Friday, November 28, 2025
Wednesday, December 24, 2025
Thursday, December 25, 2025
Friday, December 26, 2025
Closed (Thanksgiving Day)
Closed (Day after Thanksgiving Day)
Closes at Noon (1/2 day off) (Christmas Eve)
Closed (Christmas Day)
Closed (Day after Christmas)
2026 Holiday Schedule
Thursday, January 1, 2026
Monday, January 19, 2026
Friday, April 3, 2026
Monday, May 25, 2026
Friday, July 3, 2026
Monday, September 7, 2026
Wednesday, November 11, 2026
Thursday, November 26, 2026
Friday, November 27, 2026
Thursday, December 24, 2026
Friday, December 25, 2026
Closed (New Year's Day)
Closed (Martin Luther King, Jr. Day)
Closed (Good Friday)
Closed (Memorial Day)
Closed (Independence Day Observed)
Closed (Labor Day)
Closed (Veterans Day)
Closed (Thanksgiving Day)
Closed (Day after Thanksgiving Day)
Closed (Christmas Eve)
Closed (Christmas Day)
Reach out to specific department
Customer Service & Billing
Fax: (540) 245-5603
customerservice@augustawater.com
Backflow Prevention
Engineering
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For utility billing questions, to transfer service, to report a non-emergency issue, or for other account related questions please email customerservice@augustawater.com
For non billing questions, such as current job postings, questions about service availability, or general questions please email questions@augustawater.com
To request information under the Freedom of Information Act (FOIA) please visit our FOIA page.
