Customer Service Policies | Augusta Water

You can find a summary of important policies and conditions which cover water and sewer service provided by Augusta Water. The Policy Information Sheet provides general information on hook-up fees and customer responsibilities.

Our customer service policy is outlined in the Operating Procedures and Policy Manual, which was approved by our Board of Directors.

10.1 Design and Construction Standards

10.2 System Improvements

10.3 Service To Developed Areas

10.4 Reserved Treatment Capacity for Water or Sewer Systems

10.5 Water System Flow Testing

10.6 Plan Review and Project Acceptance for Water and Sewer Services

10.7 Requests to Locate Telecommunication Equipment on Authority Property

11.1 Purchasing Policies and Procedures

11.3 Bonds and Insurance Requirements for Contracts

11.4 Material Sales From Inventory

11.5 Disposal of Surplus Non-Real Property

11.6 Design-Build

13.1 Easement Acquisition

18.4 Participation in Fire Hydrant Installation of Existing Water Lines

18.7 Rules and Regulations – Cross Connection Control and Backflow Prevention

5.1 Water and/or Sewer Connections

5.2 Connection Fees

5.3 Billing and Collection

5.4 Water Billing Adjustments

5.5 Sewer Billing Adjustments

5.6 Water Kiosk

6.1 Communication Guidelines for Employees

6.2 Virginia Freedom of Information Act

8.1 Water Shortage

You can review all Augusta Water policies in the full Operating Procedures and Policy Manual.